Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 5-7 working days, while international shipping usually takes 10-15 working days depending on the destination and customs clearance.
Do you offer stitching services for unstitched collections?
Yes, we provide premium stitching services for our unstitched suits. You can select 'Stitched' on the product page and choose from our standard size chart or provide custom measurements for a personalized fit.
What is your policy regarding returns and exchanges?
We accept returns for items that are damaged or have manufacturing defects within 7 days of delivery. Please note that customized or stitched outfits cannot be returned or exchanged unless they arrive damaged.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking number and a link to the courier's portal to monitor your shipment in real-time.
Which payment methods are accepted on your store?
We accept various payment methods including Cash on Delivery (within Pakistan), Credit/Debit cards (Visa and Mastercard), and bank transfers for both local and international customers.
Are the colors of the products exactly as shown in the pictures?
We strive to display our products as accurately as possible. However, due to photographic lighting and different screen resolutions, there might be a slight variation in the actual color of the fabric.